This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit univiewlcd.com (the “Site”), submit an inquiry, request a quotation, communicate with our team, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of personal information.
Information You Provide to Us
When you submit an inquiry, request a quotation, contact our sales or support team, or communicate with us, you may provide:
- Your full name;
- Business or work email address;
- Telephone, mobile, WhatsApp, or other contact number;
- Company name, job title, or business role;
- Country or region;
- Product interests and purchasing requirements;
- Installation environment, project location, quantities, specifications, and delivery requirements;
- Messages and other information included in your inquiry;
- Drawings, reference images, specifications, technical documents, or other files you choose to submit;
- Product serial numbers, fault descriptions, photographs, videos, or other after-sales service information; and
- Your marketing and communication preferences.
Please do not submit personal information that is unnecessary for us to respond to your request.
Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including:
- IP address;
- Browser type and version;
- Device type and operating system;
- Referring website;
- Pages viewed and links clicked;
- Date and time of access;
- Approximate location derived from your IP address;
- Cookie identifiers; and
- Website performance, diagnostic, and security information.
2. How We Use Personal Information
We may use personal information to:
- Respond to product inquiries and quotation requests;
- Recommend suitable digital signage products or configurations;
- Evaluate OEM or ODM project requirements;
- Communicate about pricing, specifications, samples, production, delivery, and after-sales service;
- Process and manage customer and supplier relationships;
- Provide technical support and investigate product or quality issues;
- Send requested product information, catalogs, and business communications;
- Send marketing communications where permitted by law or with your consent;
- Improve the Site, products, services, and customer experience;
- Measure website performance and understand how visitors use the Site;
- Detect spam, fraud, security incidents, or misuse of the Site;
- Maintain business, quality-control, and transaction records;
- Comply with legal, regulatory, tax, accounting, and contractual obligations; and
- Establish, exercise, or defend legal claims.
We will not use your personal information for materially different purposes without providing appropriate notice or obtaining consent where required.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
- Your consent;
- Taking steps at your request before entering into a contract;
- Performing a contract with you or your organization;
- Compliance with legal obligations;
- Protecting the rights, safety, and security of Uniview LCD, our customers, or others; and
- Our legitimate business interests, where recognized by applicable law and not overridden by your rights.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
4. Cookies and Similar Technologies
The Site may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may include:
- Necessary cookies, required for security, forms, navigation, and basic website operation;
- Preference cookies, used to remember choices such as language or cookie preferences;
- Analytics cookies, used to understand traffic, page performance, and visitor interactions; and
- Advertising cookies, if used, to measure campaigns or provide relevant advertising.
Where required by law, non-essential cookies will be used only after you provide consent.
You can manage cookies through your browser settings and, where available, the Site’s cookie preference tool. Blocking necessary cookies may affect the operation of certain Site features.
5. How We Share Personal Information
We may disclose personal information to:
- Website hosting, IT, cybersecurity, and technical service providers;
- Email, CRM, cloud storage, communication, and customer-support providers;
- Website analytics, advertising, and performance-measurement providers, if used;
- Logistics, payment, manufacturing, installation, or after-sales partners where necessary to fulfil your request;
- Our affiliated companies and regional offices where necessary to respond to your inquiry or provide services;
- Professional advisers, including lawyers, accountants, auditors, and insurers;
- Government authorities, regulators, courts, or law-enforcement agencies when required by law; and
- A purchaser, investor, successor, or adviser involved in a merger, restructuring, financing, or sale of all or part of our business.
Service providers are permitted to process personal information only for the services they provide to us and subject to appropriate contractual and security obligations.
We do not disclose personal information to unrelated third parties for their own direct marketing purposes without your consent.
6. International Data Transfers
Uniview LCD is based in Shenzhen, China and works with customers and service providers in different countries.
Your personal information may therefore be transferred to, accessed from, or stored in China or other jurisdictions whose privacy laws may differ from those in your country.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, consent, security assessments, or other legally recognized transfer mechanisms.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of an inquiry, quotation, project, or business relationship;
- Warranty and after-sales service requirements;
- Whether the information is needed to maintain product configuration or quality records;
- Applicable tax, accounting, customs, export, or legal requirements;
- Limitation periods for legal claims; and
- Your marketing preferences or withdrawal of consent.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or information-storage system is completely secure. We therefore cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Withdraw consent;
- Object to or restrict certain processing;
- Request a portable copy of certain information;
- Opt out of marketing communications;
- Request information about how your data is used or disclosed; and
- Lodge a complaint with an applicable data-protection authority.
To exercise a privacy right, contact us using the details below. We may request information reasonably necessary to verify your identity and protect your account or information.
Certain requests may be limited or refused where permitted by law, including where information must be retained for legal, security, contractual, or recordkeeping purposes.
10. Marketing Communications
Where permitted by law, we may send you information about products, exhibitions, services, and company updates that may be relevant to your business.
You may unsubscribe by:
- Clicking the unsubscribe link in a marketing email; or
- Contacting us at lcdsales@univiewlcd.com.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional, quotation, project, or service-related communications.
11. Third-Party Websites
The Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
The Site is intended for business customers and is not directed to children.
We do not knowingly collect personal information from children under 16, or under another minimum age specified by applicable law. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technology, legal requirements, or data-processing practices.
The revised version will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or request renewed consent.
14. Contact Us
For questions, privacy requests, or complaints relating to this Privacy Policy, contact:
Shenzhen Uniview Commercial Display Co., Ltd.
Brand: Uniview LCD
Address: Floors 1–3, Building 9, Delta Technology Park, Dalang Street, Longhua District, Shenzhen, China
Email: lcdsales@univiewlcd.com
Telephone: +86-755-21009715
Website: https://univiewlcd.com/