Uniview LCD Logo
Uniview LCD Logo

LCD Display Support & After-Sales Service

Dedicated support for direct buyers, distributors, and system integrators. We provide installation guidance, hardware troubleshooting, board maintenance, spare parts, and repair support. We provide an initial response within 24 hours of receiving your support request.

Request Hardware Support Request Product Documents Check Warranty Terms

Find the Support You Need

Select the area you need assistance with to navigate to the relevant information or contact our engineering team directly.

Installation Guidance

Get technical advice and support for physical mounting and hardware setup.

Hardware Troubleshooting

Expert diagnosis for display anomalies, power issues, or connectivity problems.

Board Maintenance

Assistance with mainboard, T-con board, or power supply maintenance.

Spare Parts & Repairs

Request replacement components or initiate a return-to-factory repair process.

Warranty Enquiries

Check the warranty period and terms applicable to your specific order number.

Product Documents

Request user manuals and product test reports for delivery acceptance support.

Hardware Support for Buyers, Distributors & Integrators

Our after-sales engineering team provides direct support to resolve hardware issues efficiently. Whether you are a direct buyer handling a deployment, a distributor supporting a local client, or a system integrator building a complex AV network, we are here to assist with physical display equipment.

Software Installation & Hardware Support Scope

We understand that commercial displays often require specialized content management systems. Software installation can be arranged by Uniview LCD or by the customer.

Please note that our primary after-sales support covers hardware only. While we ensure the physical display and built-in operating systems function correctly, the ongoing maintenance, licensing, and development of third-party software platforms remain outside our standard hardware support scope.

LCD Display Hardware Support

How Our Support Process Works

A straightforward, engineering-led approach to resolving your hardware issues.

1

Submit Your Request

Provide your order number, issue description, and relevant photos/videos via our contact channels.

2

After-Sales Review

Our support team logs your case and verifies the order details and applicable warranty terms.

3

Engineering Diagnosis

Our engineering department analyzes the symptoms to identify the root cause of the hardware failure.

4

Recommended Solution & Follow-Up

We provide troubleshooting steps, dispatch spare parts, or arrange repair procedures as needed.

We provide an initial response within 24 hours of receiving your support request.

Please note that the time required for complete diagnosis and resolution depends on the specific nature of the problem and parts availability.

Warranty Lookup & Service Costs

Check Your Warranty

Warranty periods vary depending on the specific product model and region. Provide your order number so our team can check the warranty period and terms applicable to your order.

* The order number is required to look up your terms. Submitting a number does not automatically guarantee that all reported faults fall under warranty coverage pending diagnosis.

Confirm Shipping Costs

Responsibility for after-sales shipping costs is confirmed based on the customer’s circumstances and order details.

* Freight terms for returning components or shipping spare parts are handled on a case-by-case basis according to your original purchase agreement.

Product Documents & Delivery Acceptance Support

To support your project handover and delivery acceptance, we can provide relevant documentation corresponding to your specific product model and configuration.

  • Product Test Reports (Specific requirements must be communicated in advance)
  • Product User Manuals

Support FAQs

Common questions about our after-sales service and support procedures.

Who can request support?
We provide support to direct procurement customers, distributors, and system integrators who have purchased LCD display equipment from Uniview LCD.
What hardware support do you provide?
Our scope of support includes installation guidance, hardware troubleshooting, board maintenance, spare parts provision, and return-to-factory repair support.
How quickly will I receive a response?
We provide an initial response within 24 hours of receiving your support request. The time required to fully diagnose and resolve the issue will depend on the specific situation.
How can I check the warranty for my display?
Provide your order number so our team can check the warranty period and terms applicable to your order. Warranty terms vary by product and region.
Who pays for after-sales shipping?
Responsibility for after-sales shipping costs is confirmed based on the customer’s circumstances and order details.
Can you help with software installation?
Software installation can be arranged by Uniview LCD or by the customer. However, please note that our standard after-sales support covers hardware only.
What product documents can I request?
You can request product user manuals and product test reports. Documents will correspond to your specific product model and configuration. Detailed single-unit test report requirements should be communicated in advance.
What information should I include in a support request?
To help us assist you efficiently, please provide your order number (for warranty checking), a detailed issue description, and your country or region. When possible, supplement your request with the product model, serial number, and clear photos or videos of the issue for diagnosis.

Contact Our Support Team

Submit your hardware support request below, or reach out directly via email, phone, or WhatsApp. Please have your order number ready to help us quickly identify your equipment.